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T-shaped model as a tool for personal development – Case software industry company’s Customer Service Function
(2020)
The fourth industrial revolution is changing the way’s businesses operate and customer experience is more and more central in the organization’s success. An integral part influencing the experience is the skills and knowhow ...
Organizational knowledge sharing in digital era
(2020)
The focus of this thesis is to analyse knowledge sharing practices between Finnish software-companies. This study provides valuable updated infor-mation about the current situation in such companies, their related problems, ...
Developing Feedback Culture as Part of Client Work: Case Creative Agency X
(2020)
The purpose of feedback is development and learning - at every level; organizational, team or individual. Feedback impacts also motivation, creativity and engagement. Feedback culture is related to organizational culture ...


